PSRI’s Call Center infrastructure and workplace experience offer a complete communication plan for our customers. Whether it’s inbound, outbound, or collection calls, our clients are able to select from a full range of services to fulfill their specific communication outsourcing needs.

Our call center uses internally developed proprietary software to aggregate, manage, document, and process client data. Currently, PSRI has one in-house and two off-site call centers.

PSRI offers: 

• Certified project management personnel

• Competitive pricing for CSR staffing
• Integrated voice-over IP system
• Computer routing systems
• Call auditing
• Remote and local user stations
• Full T-1 voice lines
• Full T-1 data flow
• Proprietary ADIX phone system and management modules